What If I Selected EU Instead Of US By Accident? (Office 365)

April 17, 2023 14:58

While setting up your ContactMonkey Office 365 add-in, you're prompted to select what region you located in. Make sure you select US regardless of your physical location unless you have specifically discussed using the ContactMonkey EU data center with our team. To learn more about our EU data center, check out Introducing ContactMonkey’s European Data Centre.

What if you clicked EU by accident and now you're having issues sending your emails?

That's ok, you're not doomed forever. There are some simple troubleshooting steps we can take to get you up and running again.

Let's dive in.

Setting The Correct ContactMonkey Region

If you accidentally selected EU instead of US during the set up of your ContactMonkey Office 365 add-in, you'll find that when you try to log in to the add-in that you're told that you don't have an account.

This is because our system is looking for an account in our EU data center, but your account exists in our US data center.

In order to switch back to the US region, you will need to do the following:

On the login screen, click the "Sign-up here" button. This will create an account in the EU region which is required in order to switch back to the US.

You'll see this message:

On this page, click "Reset Region", underneath the "Get Access" button
Reload the add-in by closing and reopening it
In the region selector that now appears, select "US"

Your selection is now saved and you should have access to the add-in.

Still having issues? Please reach out to Support@ContactMonkey.com