That's frustrating! We've heard in some circumstances users have to click the Refresh button for the sidebar to update. Our users have found that uninstalling and reinstalling ContactMonkey solves the problem. It's very easy to uninstall ContactMonkey in Outlook. Follow the instructions in this help article. Once uninstalled, you can download our plugin again from here.
It may be a cache issue in Internet Explorer, although you may not use Internet Explorer,Outlook does for ContactMonkey. Follow these steps:
Open Internet Explorer Select Tools (via the Gear Icon) > Safety > Delete browsing history....
You can also access this menu by holding Ctrl + Shift + Delete.
Make sure to check Preserve Favorites website data and check Temporary Internet Files,Cookies and website data,History and Passwords then click Delete.
Can you please go to the URL below in internet explorer:
- The goal will be to properly Sign out of ContactMonkey. So if it's signed in already, Sign out via the settings button. If it's not signed in, Sign in, then Sign out.
- Then please restart Outlook. We believe something is stuck during the Sign in process. Did this solve the issue? If not proceed to the steps below.