Why is my Outlook slowing down?

Some people encounter a slight slow down in Outlook's performance after installing ContactMonkey. We take performance very seriously and we do everything we can to ensure ContactMonkey's service doesn't slow your Outlook down.

Don't worry! There is a fix for this so let us see what the problem is...

In Outlook please select File, and then Options, now click Add-Ins

At the bottom of the window in the manage section Click Go

It is recommended to remove any Add-Ins that are not being used to free up some resource space within Outlook, this should speed up your email client.


In some circumstances there are other things going on within Outlook that conflict with ContactMonkey. Luckily we've put debugging software all throughout our application so it's easy for us to pin point the problem. All you have to do is send us your error logs. Follow these simple steps:

1. In Outlook, click on the ContactMonkey tab at the top
2. Then click on Send Log Files.

Those files will come to our Outlook development team and we will get back to you once we've analyzed them.

If you are using an Anti-Virus in Outlook, the slow down could also be due to this.

Normally an Anti-Virus will scan all outbound emails before they are sent, our tool injects a tracking image. This can be seen as a threat and removed by your Anti-Virus software. This will not only cause our tracking not to work correctly but the scanning and removing of the tracker causes a slow down when sending. There is a fix, see below:

If you think this is the case you can normally whitelist specific tools like ContactMonkey to let your Anti-Virus know they are safe.

cmconnect.exe is the tool which injects our tracker into your email, once you whitelist this it should now be allowed to track your emails. Alternatively you can disable your Anti-Virus add in. This will speed up the overall sending process.

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