ContactMonkey failed to connect, the sidebar is blank or down for maintenance?

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Is your ContactMonkey sidebar blank?  Don't worry we are here to help!

1. Can you please go to the URL below in INTERNET EXPLORER:

 https://contactmonkey.com/users/sign_in

  • The goal will be to properly Sign out of ContactMonkey. So if it's signed in already, Sign out via the settings button. If it's not signed in, Sign in, then Sign out.
  • Then please restart Outlook. We believe something is stuck during the Sign in process. 

Did that fix your issue? If not proceed to the steps below.

 2. It may be a cache issue in Internet Explorer, although you may not use Internet Explorer,Outlook does for ContactMonkey. Follow these steps:

Open Internet Explorer Select Tools (via the Gear Icon) > Safety > Delete browsing history....
You can also access this menu by holding Ctrl + Shift + Delete.

Make sure to check Preserve Favorites website data and check Temporary Internet Files,Cookies and website data,History and Passwords then click Delete.

Did that fix your issue? If not proceed to the steps below.

3. If the above steps don't work. please uninstall and re-install. You can download directly from here.

4. Still having issues? Please email support@contactmonkey.com we are here to support you!

Have more questions? Submit a request

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