You may be operating on an older version of ContactMonkey. To ensure that you are using the most updated version of the Com add-in, please uninstall and reinstall the add-in.
Uninstall ContactMonkey
Outlook on PC Desktop
- Close Outlook.
- Search Add or remove programs on your computer, and click on the page in System Settings
OR
Press the Windows Key () + R on your keyboard simultaneously. The Run Command window should come up. In this box, type appwiz.cpl and click OK or press Enter on your keyboard.
- Scroll down, locate, and click on ContactMonkey Outlook Add-In
- Click Uninstall
Reinstall ContactMonkey
- Go to https://www.contactmonkey.com/install-internal-comms
- Click the Non Office 365 button.
- Open the ContactMonkey.exe file that immediately downloads. Follow the prompts to complete the installation.
- Restart Outlook.