Hi Customer,
By now, you should have received email communications as well as a notification within the ContactMonkey platform notifying you that there is a planned platform outage this Saturday, April 13th between 10:00 - 18:00 EDT.
The planned platform outage on April 13th is part of a large contact migration that will result in all of your SMS contacts being moved to a “shared” contact directory (more on this below). This is part of our greater effort to deliver better List Management Tools to all our customers, including our SMS customers. This is also a part of an exciting new set of tools our customers have been asking for.
Please continue reading below to understand the effects of our data migration on your ContactMonkey account:
- If you are an SMS-only customer, or a List Management customer (or both) all contacts that you have uploaded to ContactMonkey will still remain once our contact migration concludes on April 13th.
- If you are an SMS-only or a List Management and SMS customer, any custom lists you’ve saved in the SMS product will no longer be available or saved once the migration concludes. Please reference these Help Center articles for how to upload contacts in the shared contact directory for both the Email and SMS products (upload through a CSV, Azure Sync, API sync), and the How To Leverage Advanced List Filtering To Segment Your Lists section in this Help Center article for how to save a new custom list (after the contact migration) in both the SMS and Email products.
As a result of the contact migration, the SMS sending flow will be changing slightly to accommodate a few enhancements. Please reference this Help Center article on how to send an SMS message (after the migration), as well as this Help Center article on how to set up contact lists within our SMS product.
In addition to the new Help Center articles linked above, please reference the below two explainer videos that show a comparison of the old user interface and the new user interface for our SMS product.
If you have any questions before the contact migration, please reach out to the product team (product@contactmonkey.com). Once the migration concludes, please reach to out to your Customer Success Manager or our technical support team (support@contactmonkey.com).
Thank you,
Product Team