My sidebar is cut off...

Can you only see half or part of your sidebar? This should be an easy fix, just follow these steps. 

Gmail on Google Chrome

Please note that ContactMonkey will only work if the Gmail inbox language is set to English. 

1. It may be an issue with AdBlockers or other Chrome extensions.

Our tool is not compatible with AdBlockers or other Email tracking extensions. We recommend deleting all extensions (aside from official Google tools such as Google Docs Offline) and refreshing your inbox to see if the issue persists.

  • Click the three vertical dots in the top right corner of your Google Chrome window.
  • Select “More Tools” and then click “Extensions”.

Screen_Shot_2020-07-23_at_1.02.26_PM.png

  • Remove any AdBlockers, email trackers, and extensions from third parties. 
  • Reload your Gmail inbox and see if your issues persist. 

2. This may be a glitch from an older version of our tool. This will be resolved by simply uninstalling      and reinstalling ContactMonkey. For instructions on how to do so, click here. 

3. It may be a cache issue in Google Chrome. Follow these steps to clear your cache:

  • Click the three vertical dots in the top right corner of your Google Chrome window.
  • Select “More Tools” and then click “Clear Browsing Data”.

Screen_Shot_2020-07-23_at_1.12.36_PM.png

  • Make sure both cookies and cached images and files are selected, and that your time range is set to "All time". 

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  • Open a new Chrome window and go to your Gmail inbox.

4. Check that cookies are enabled for ContactMonkey:

  • Click the three vertical dots in the top right corner of your Google Chrome window.
  • Select "Settings"

OR

  • In the Chrome address bar enter chrome://settings
  • Select the "Privacy and security" section from the options on the left.
  • Click "Cookies and other site data".
  • Select "Allow all cookies" to save and read cookie data for all websites

OR

  • If you would like to Block most third-party cookies, scroll down slightly to "Sites that can always use cookies"
  • Add https://www.contactmonkey.com to the list 

5. Finally, we recommend that you update Google Chrome to ensure that you are on a version that         is most compatible with our tool. As well, it will be useful to restart your computer just in case             some processes have become stuck in the background.

Restarting your computer, shutting it down overnight, and updating Google Chrome periodically are essential for the health of your computer and the smooth functioning of our tool.

Outlook on PC Desktop

Preferences

Click "ContactMonkey" in the Outlook inbox ribbon, and then select "Preferences" in the top left. 

getting_started_step_1__5.png

You can then try:

  • enabling or disabling sidebar resizing
  • adjusting the fixed sidebar width
  • adjusting the sidebar zoom level

The ideal dimensions depend on the version of Outlook that you are operating on as well as your default inbox view, so we recommend trying out a few options to determine what best suits you. 

getting_started_step_1__6.png

Troubleshooting

If none of the preference options seem to fix your issue, there are a few other possibilities which could explain the root of the problem. 

1. It may be an issue in connecting to Internet Explorer. 

Although you may not use Internet Explorer, Outlook does for ContactMonkey.

Go to the URL below in Internet Explorer: https://contactmonkey.com/users/sign_in

The goal will be to properly Sign out of ContactMonkey. So if it's signed in already, Sign out via the settings button. If it's not signed in, Sign in, then Sign out. Then please restart Outlook. Something may be stuck during the Sign in process.

2. It may be a cache issue in Internet Explorer. Follow these steps:

  • Open Internet Explorer.
  • Select Tools (via the Gear Icon) > Safety > Delete browsing history.
  • You can also access this menu by holding Ctrl + Shift + Delete.

Make sure to check Preserve Favourites website data and check Temporary Internet Files, Cookies and website data, then click Delete.

3. An Outlook Anti-Virus add-in could be interfering with our tracker. 

If you have an Anti-Virus installed, it could be removing our invisible tracker before your email is sent. If you think this is the case you can:

  • whitelist ContactMonkey to let your Anti-Virus this tool is safe

cmconnect.exe is the tool which injects our tracker into your email, once you whitelist this it should now be allowed to track your emails. 

  • disable your Anti-Virus add in.

4. This may be a glitch from an older version of our tool. This will be resolved by simply uninstalling      and reinstalling ContactMonkey. For instructions on how to do so, click here. 

5. Finally, we recommend that you update Google Chrome to ensure that you are on a version that         is most compatible with our tool. As well, it will be useful to restart your computer just in case             some processes have become stuck in the background.

Restarting your computer, shutting it down overnight, and updating Google Chrome periodically are essential for the health of your computer and the smooth functioning of our tool.

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