Why can't I see a template on my ContactMonkey sidebar?

The last 5 templates that you have created will appear directly in your Outlook and Gmail. If there is a template not appearing there may be two reasons for this happening:

  1. You may have not clicked Save & Exit on the Template in the Template Builder or opened a new email in Outlook or Gmail.
  2. You may have been edited a template someone else created. Simply click the downwards arrow on the right-hand side before clicking into the Template in the Template Builder. Then click Replicate. After replicating the Template the creator of the template will be you.
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