Understanding your eNPS Results


Employee Net Promoter Score (eNPS) Surveys, takes the guesswork out of gathering employee feedback.

An eNPS survey collects anonymous employee feedback based around a specific question, like: How likely are you to recommend our company to friends as a place to work? Here’s what eNPS feedback to looks like in ContactMonkey’s campaign dashboard:


Employees answer the question by giving a reaction ranging from zero to ten. Three different number ranges represent different levels of engagement. The higher your business’ eNPS, the happier your employees are and the more likely they are to recommend your business or products to their friends. Read a detailed explanation of eNPS here


Overall, eNPS ranges from -100 to +100. Something between -10 to +20 is considered to be a normal score, and between +40 and +50 is considered to be an excellent eNPS.

Inserting eNPS Surveys

ContactMonkey’s drag-and-drop template builder makes it easy to insert eNPS surveys in your internal newsletters. Learn more here.



Learn more with this video!

An eNPS survey can be a powerful addition to your internal newsletter.

Note about inserting eNPS/pulse survey:

Please note that you will not be able to get survey results if you have adjusted the HTML code for your emoji reactions within your template builder. More details can be found here. When in doubt- send a test!




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