Some users using the ContactMonkey web add-in for Office 365 may experience an error when loading ContactMonkey in the locally installed Outlook software.
Follow all the steps listed when you see the "ADD-IN ERROR" below while trying to load the sidebar until it can load.
A number of things can cause this, and here are some troubleshooting solutions you can try:
- First, check for and download any pending updates on your laptop/computer.
- Check for and download any pending updates on your Outlook software, you may need to reach out to your administrator if required.
- Restarting your machine.
This error is only caused by your locally installed Outlook app if you do not experience this when using the add-in online at www.outlook.com. (Office 365 only)
If you try all of the above and it still will not load, please reach out to email@example.com.