Why is my Outlook add-in is failing to load?

Some users using the ContactMonkey web add-in for Office 365 may experience this error when loading ContactMonkey in the locally installed Outlook software:

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This can be caused by a number of things and here are some troubleshooting solutions you can try:

  • Check for and download any pending updates on your laptop/computer.
  • Check for and download any pending updates on your Outlook software.
  • Restarting your machine. 

This error is only caused on locally installed Outlook, you will not experience this when using the add-in online at www.outlook.com

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