Facing Issues? Start here!

1. Ensure your plug in is up to date

Outlook on PC Desktop

The most recent version of the ContactMonkey add-in is: 1.7.5.31.

To check your add-in version:

  1. Open your Outlook inbox.
  2. Click the "ContactMonkey" tab in the ribbon.

version_sales_tool.PNG

If you are operating on an older version, please uninstall and reinstall the add-in. Instructions on how to do so can be found here:

https://help.contactmonkey.com/hc/en-us/articles/360046434252-Update-the-Sales-Tool

 

Gmail on Google Chrome

The most recent version of the ContactMonkey extension is: 4.2.8

To check your extension version: 

      1. Click the three vertical dots in the top right corner of your Google Chrome window.
      2. Select “More Tools” and then click “Extensions”.Screen_Shot_2020-07-23_at_1.02.26_PM.png
      3. Find ContactMonkey and select "Details".
Screen_Shot_2021-04-24_at_1.40.29_PM.png

You should then see a number under "Version".

Screen_Shot_2021-04-24_at_1.40.40_PM.png

If you are operating on an older version, please uninstall and reinstall the add-in. Instructions on how to do so can be found here:

https://help.contactmonkey.com/hc/en-us/articles/360046434252-Update-the-Sales-Tool

2. Refresh Salesforce Cache 

If you are facing issues in relation to Salesforce and the ContactMonkey plug in, a quick refresh may solve the issue. To do this, go to settings ( the gear icon)  in your email plug in:

mceclip0.png

Scroll down and click on the orange "Refresh Salesforce Cache" button.

mceclip2.png

Give it a couple seconds to load, and you are good to go!

3. Restart Device

We always suggest shutting down your device every so often to ensure full functionality of Outlook. Try shutting down your device, turning it back on, and refreshing your inbox to see if it fixes any issues.

 

Our team is always here to help. Take a look at the other articles in our help section, or send us an email at support@contactmonkey.com.

Have more questions? Submit a request