If GIFs aren't working in your Outlook, you may need to enable certain settings in Outlook.
In Outlook for Office 365 before version 2008, select File > Options > Advanced. In the Display section, check the box to Play animated GIFs.
If you have Outlook for Office 365, version 2008 or higher, use Windows 10 to enable animated GIFs.
Click Start and type Show animations. Click the search result and under Simplify and personalize Windows, enable Show animations in Windows.
Another option would be to view the email in your browser. GIFs have certain limitations that exist, even when you enable the features.
- GIF animation within the email is only supported for Office 365 and Gmail readers.
- Readers using Outlook 2007, Outlook 2010, Outlook 2013, Outlook 2016 and Outlook 2019 will have to display the email in a browser for the GIF to animate. However, readers using the Outlook mobile app will see the animation.
- For Office 365 readers, the GIF-animation will not loop indefinitely but will only loop 3 times. After 3 animation loops, the animation will stop and a Play button will show on the image. Pressing this Play button will loop the animation another 3 times.