Testing on OWA



It is important to always test your communication prior to the official send


Things to check when testing your template:

Sender: Checking it is coming from the right sender

Format: Checking if the template is formatting correctly

Links: Checking to see if all the links work and

Emoji & eNPS: emoji reactions are working and are linked to the question


  1. Begin: To begin your communication simply Open Outlook and Click New Message
  2. Select ContactMonkey: Click the three dots on the bottom of the message window beside the A symbol and Emoji Icon. Click the ContactMonkey Icon and this will open the sending sidebar
  3. Sender: Decide on the sender of your communication. Sending from a shared mailbox? Click the three dots on the top of the message window and select the third option Show From. Once the From button has been attached above the To field click the From button and select Other Email Address
  4. To: Test your template to yourself or a colleague
  5. Subject Line: The subject line is critical for your communication as this is how we categorise your campaign analytics after you send. Name your test – ContactMonkey Test 1
  6. Tracking Preferences: Decide on your tacking preferences - Individual or Overall
  7. Template: Select your template from sidebar and click insert

Can't see your template on your sending sidebar? After your template is inserted do not be alerted if it doesn't appear exactly how it did in ContactMonkey Template Builder. This is exactly how Outlook breaks up the coding of the template. This is one of the main reasons we send with ContactMonkey.

  1. Send Merge or Send Later: Decide on whether you wish to send the communication out immediately or schedule the send for a later time or date
  2. Send Merge: Make sure you click send merge on the ContactMonkey sidebar instead of the normal send button with Outlook



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