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[RESOLVED 6/18/2025] Known Issue: Links Shifting in 365 Classic Outlook for Windows

Last updated: June 18th, 2025

Our team has identified a rendering issue affecting button links in emails viewed in 365 Classic Outlook for Windows. This issue is a top priority and is currently under active investigation by our Engineering team. We will update this article as soon as more information becomes available or a fix is deployed. Please subscribe to real-time notifications for our status page here.

Update Log Timestamp
Engineering has identified the root cause of the bug and is implementing a fix. More details on an exact resolution timeline will be available shortly. 6/18/2025, 3:56PM EST
The issue is now resolved. The bug was isolated to emails viewed in 365 Classic Outlook, where buttons were incorrectly redirecting to the wrong links.


Please note:

  • The fix applies to all newly created or scheduled campaigns after the fix deployment.
  • Emails that were scheduled prior to the fix, but have not yet been sent, will still be affected.
    • We recommend canceling and rescheduling these emails to ensure the correct links are applied.
 6/18/2025 at 8:45PM EST

What’s Happening?

When viewing email campaigns in 365 Classic Outlook for Windows, button links will currently behave as such:

  • The first button link is ignored.
  • Each subsequent button link is shifted up one position.
  • This results in users being taken to the wrong destination when clicking a button.

Important: This issue does not affect email viewing in:

  • New Outlook desktop app
  • Outlook Web Access (OWA)
  • Outlook for Mac
  • Outlook mobile apps

Recommended Workaround

To ensure your recipients are directed to the correct links while our team works on a permanent fix, we recommend the following:

Replace button components with text-based hyperlinks inserted into a Paragraph or Text content block.

This renders correctly across all Outlook versions and ensures links behave as expected.

Need Help?

If you have any questions or need assistance modifying your campaigns, please reach out to our Support team at support@contactmonkey.com or through live chat — we’re happy to help.

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