Last updated: June 23rd, 2025

Our team identified two issues affecting the Non-Office 365 Add-in that were identified and resolved over the weekend. A fix is now available, and the new Add-in must be installed.

Button Link Shifting in Campaign Sends

Issue: In emails sent via ContactMonkey, recipients using Classic Outlook for Windows Desktop (versions 2016 and 2019) may have experienced an issue where button links appeared in the wrong order.
Impact: This caused users to be directed to incorrect links when clicking buttons.

Update Log	Timestamp
Engineering has identified the root cause of the bug and is implementing a fix. More details on an exact resolution timeline will be available shortly.	6/20/2025, 11:02AM EST
The issue is now resolved. To ensure these fixes take effect, please update the Non-Office 365 Add-in to the latest version (v1.7.7.58).	6/23/2025, 8:53AM EST

Survey Question Compatibility Issue

Issue: When combining Text or Poll survey question types in the same row as other survey types (e.g., emoji, thumbs, rating), the surveys sent correctly in test mode but did not function as expected in live sends.
Impact: No error message was shown, but the affected surveys did not work in the final campaign.

Update Log	Timestamp
The issue is now resolved. To ensure these fixes take effect, please update the Non-Office 365 Add-in to the latest version (v1.7.7.58).	6/23/2025, 8:53AM EST

How to Update the Non-Office 365 Add-in

Click this link
Select Non Office 365
Open the file once the download is complete
Select Repair ContactMonkey Add-in in the setup wizard → Finish
Close the setup wizard when the installation is complete
Open Classic Outlook
Click the ContactMonkey tab in your ribbon
Verify that the version is 1.7.7.58

Click here for a video walkthrough of the installation.

Need Help?

If you have any questions or need assistance modifying your campaigns, please reach out to our Support team at support@contactmonkey.com or through live chat — we’re happy to help.