Create Collaborative Inbox within Gmail

You will need to set up a collaborative inbox to send communications from email addresses other than your own. Once set up, you can assign users who have permission to send and manage conversations. A typical example with our clients is to set up an inbox to send out branded communications. 

Members of a collaborative inbox can:

  • Take a conversation they volunteer to respond to.
  • Assign responsibility for an exchange to another group member.
  • Mark a conversation as complete, duplicate, or no action needed.
  • Search for discussions according to resolution status or assignee.
Create Group
  1. Sign in to Google Groups.
  2. In the upper left corner, click Create group.
  3. Enter information and choose settings for the group.
    Settings reference.
  4. Click Create group.
  5. Wait a few minutes for your new group to become active before sending a message to it. Otherwise, you might be notified that your message couldn't be delivered.
  6. (Optional) Next steps: Choose advanced settings for your group.
Turn on Collaborative Inbox Features

You'll need to turn on conversation history to enable Collaborative Inbox features. For details, please take a look at Turn conversation history on or off.

  1. Sign in to Google Groups.
  2. Click the name of a group.
  3. On the left, click Group settings.
  4. Under Enable additional Google Groups features, select Collaborative Inbox.
Assign Permissions

For users to take advantage of Collaborative Inbox features, group owners or managers must give them the correct permissions:

Task Permission Required
  • Take a conversation
  • Assign or unassign a conversation
  • Mark a conversation as completed

Who can Moderate Metadata

  • Mark a conversation as duplicate
  • Mark a conversation as no action is needed

Who can moderate content

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