To send communications from email addresses other than your own, you will need to set up a collaborative inbox. Once it is set up, you can assign users who then have permissions to send and manage conversations. A common example with our clients is to set up an firstname.lastname@example.org inbox to send out branded communications.
Members of a collaborative inbox can:
- Take a conversation they volunteer to respond to.
- Assign responsibility for a conversation to another group member.
- Mark a conversation as complete, duplicate, or no action needed.
- Search for conversations according to resolution status or assignee.
- Sign in to Google Groups.
- In the upper left corner, click Create group.
Enter information and choose settings for the group.Settings reference.
- Click Create group.
- Wait a few minutes for your new group to become active before sending a message to it. Otherwise, you might get a notification that your message couldn't be delivered.
- (Optional) Next steps: Choose advanced settings for your group.
For users to take advantage of Collaborative Inbox features, group owners or managers must give them the correct permissions:
Who can Moderate Metadata
Who can moderate content