Frequently Asked Questions

Outlook Troubleshooting

• Why is my Outlook add-in is failing to load?
• How do I reset my Outlook token?
• How to Uninstall ContactMonkey from Outlook?
• ContactMonkey is Disabled in Outlook
• Help me ContactMonkey! My Outlook Ribbon Disappeared
• Why is my Outlook slowing down?

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Gmail Troubleshooting

• How to revoke ContactMonkey permissions on Gmail ?
• Why is my Email Clipping in Gmail?
• Why is my ContactMonkey sidebar in Gmail blank or down for maintenance?
• I can't sign in to ContactMonkey's sidebar in Gmail - I'm in a loop!
• Where did ContactMonkey go in my Gmail?

Sending and Tracking Troubleshooting

• My Distribution List Sends Halfway and Then Stops. Why?
• Why can't I see a template on my ContactMonkey sidebar?
• I know emails were opened. Why are they shown as unopened?

Administration

• How do I Update Outlook?
• How do I update Windows?
• Does ContactMonkey support SSO?
• Team Management for ContactMonkey Internal Communications
• How do I enable cookies in Chrome?
• Are SVG Images supported?

Template Builder Troubleshooting

• Why is there a horizontal scroll on the mobile preview?
• How do I fix lines around my buttons when I click send?