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  1. ContactMonkey Help Center
  2. Frequently Asked Questions

Frequently Asked Questions

Have a question? Find the answer here!

Outlook Troubleshooting

  • Why is my Outlook add-in is failing to load?
  • How do I reset my Outlook token?
  • How to Uninstall ContactMonkey from Outlook?
  • ContactMonkey is Disabled in Outlook
  • Help me ContactMonkey! My Outlook Ribbon Disappeared
  • Why is my Outlook slowing down?
See all 9 articles

Gmail Troubleshooting

  • How to revoke ContactMonkey permissions on Gmail ?
  • Why is my Email Clipping in Gmail?
  • Why is my ContactMonkey sidebar in Gmail blank or down for maintenance?
  • I can't sign in to ContactMonkey's sidebar in Gmail - I'm in a loop!
  • Where did ContactMonkey go in my Gmail?

Sending and Tracking Troubleshooting

  • My Distribution List Sends Halfway and Then Stops. Why?
  • Why can't I see a template on my ContactMonkey sidebar?
  • I know emails were opened. Why are they shown as unopened?

Administration

  • How do I Update Outlook?
  • How do I update Windows?
  • Does ContactMonkey support SSO?
  • Team Management for ContactMonkey Internal Communications
  • How do I enable cookies in Chrome?
  • Are SVG Images supported?

Template Builder Troubleshooting

  • Why is there a horizontal scroll on the mobile preview?
  • How do I fix lines around my buttons when I click send?

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