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  2. FAQ (Sales)

FAQ (Sales)

Have questions? Find answers here.

Sending and Tracking Troubleshooting

  • Apple iOS 15 Privacy Update and ContactMonkey
  • You're on the Wrong Version of ContactMonkey
  • Facing Issues? Start here!
  • ContactMonkey failed to connect, the sidebar is blank or down for maintenance?
  • My emails are showing 0 opens, but I know they were opened...
  • My email is showing far too many opens...
See all 10 articles

Administration

  • How Do I Get My Invoice or Receipt?
  • How do I contact technical support?
  • How Do I Cancel ContactMonkey?
  • How do I change my credit card?
  • Can I buy ContactMonkey for my team?
  • What browsers / email clients / devices is ContactMonkey compatible with?
See all 14 articles

Outlook Troubleshooting

  • I downloaded ContactMonkey but it's not showing up in Outlook?
  • The "Mail Merge" button is grey instead of orange...
  • Is there a daily limit on my emails?
  • Outlook Send Log Files

Gmail Troubleshooting

  • My sidebar is cut off...
  • How do I uninstall ContactMonkey from Gmail?

PRODUCTS

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  • Sales Tool

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  • Sales Tool Getting Started

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