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Sending and Tracking Troubleshooting
Facing Issues? Start here!
ContactMonkey failed to connect, the sidebar is blank or down for maintenance?
My emails are showing 0 opens, but I know they were opened...
My email is showing far too many opens...
I keep seeing the same location / I think the location is wrong...
Tracking Not Working
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How do I contact technical support?
How Do I Cancel ContactMonkey?
How do I change my credit card?
Can I buy ContactMonkey for my team?
What browsers / email clients / devices is ContactMonkey compatible with?
Can I use ContactMonkey on multiple computers?
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I downloaded ContactMonkey but it's not showing up in Outlook?
The "Mail Merge" button is grey instead of orange...
Is there a daily limit on my emails?
Outlook Send Log Files
My sidebar is cut off...
How do I uninstall ContactMonkey from Gmail?