FAQ
Have questions? Find answers here.
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Sending and Tracking Troubleshooting
- Facing Issues? Start here!
- ContactMonkey failed to connect, the sidebar is blank or down for maintenance?
- My emails are showing 0 opens, but I know they were opened...
- My email is showing far too many opens...
- I keep seeing the same location / I think the location is wrong...
- Tracking Not Working
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Administration
- What is the difference between Internal Communications and the Sales Tool?
- How do I contact technical support?
- Is ContactMonkey Free?
- What is ContactMonkey?
- Remove/Cancel ContactMonkey
- Improve your email open rates: best practices