What If I Selected The Wrong Region When Signing In? (Office 365)

You will be prompted to select the region for your account after you install the ContactMonkey Office 365 add-in. It is important you select the region that your organization's data is hosted in, not your personal location. If you're unsure which region your data is hosted in, please contact your ContactMonkey admin or email support@contactmonkey.com. You can learn more about data center options in Changing Where Your ContactMonkey Data Is Hosted.

Resetting Your ContactMonkey Region

If you select the wrong region when setting up the ContactMonkey Office 365 add-in, you will see an error informing you that you do not have access.

1. Click the Reset Region button in the ContactMonkey sidebar, then click Close on the following screen:

Alternatively, you may also reset your region via Apps → ContactMonkey in the Outlook Ribbon:

2. After reopening the add-in, you should be redirected back to the region selector: 

3. You may now select the correct region and log into ContactMonkey using your preferred method.

Double-check that you have logged in with the correct email.

Still having issues? Please reach out to support@contactmonkey.com.