While setting up your ContactMonkey Office 365 add-in, you're prompted to select what region you are located in. If you're unsure which region your data is hosted in, please contact your ContactMonkey admin or email firstname.lastname@example.org. You can learn more about data center options in Changing Where Your ContactMonkey Data Is Hosted.
Setting The Correct ContactMonkey Region
If you accidentally selected the wrong region instead during the setup of your ContactMonkey Office 365 add-in, you'll find that when you try to log in to the add-in, you're told you don't have access.
- Click the "Sign-up here" button on the login screen. This will create an account in the EU region required to switch back to the US.
You'll see this message:
2. On this page, click "Reset Region" under the message, or the "Reset Region" option available in the ContactMonkey dropdown menu.
3. Reload the add-in by closing and reopening it.
4. In the region selector that now appears, select "US".
Your selection is now saved; you should have access to the add-in.
Double-check that you have logged in with the correct email.
Still having issues? Please reach out to email@example.com.