FAQ
General FAQ
- ★ ContactMonkey and GDPR
- ★ I know emails were opened. Why are they shown as unopened?
- ★ What do the different colors in the sidebar mean?
- ★ Does the recipient know I’m tracking my email?
- ★ How to improve your email open rates.
- ★ When sending an email to multiple recipients can ContactMonkey tell who opened the email?
Pricing
Help
Outlook Help
- ★ Do I have an Office 365 account?
- ★ How to use ContactMonkey's Office 365 Mail Merge.
- ★ How to format a .CSV for Mail Merge.
- ★ ContactMonkey is Disabled in Outlook
- ★ Help me ContactMonkey! My Outlook Ribbon Disappeared
- ★ Why is my Outlook slowing down?
Gmail Help
- ★ Help! My Send Later is Greyed Out.
- ★ Why is my ContactMonkey sidebar in Gmail blank or down for maintenance?
- ★ Why is ContactMonkey not tracking my Gmail emails?
- ★ How to track and not track emails in Gmail
- ★ How can I insert an Internet image in my Gmail signature?
- ★ I can't sign in to ContactMonkey's sidebar in Gmail - I'm in a loop!
Salesforce Help
- ★ How do I integrate Salesforce with ContactMonkey?
- ★ How to use ContactMonkey with Salesforce Sandbox
- ★ How do I use Salesforce Email Templates inside Outlook?
- ★ How do I Send Emails to Salesforce?
- ★ Why isn't ContactMonkey's BCC to Salesforce working?
- ★ Why is my Salesforce within ContactMonkey blank?