If your organization uses email security tools like Microsoft Defender, Mimecast, Proofpoint, or SafeLinks, you need to add ContactMonkey's tracking domains to your safelist (also called an allowlist). This ensures your email analytics are captured accurately.
Who should complete this: Your IT administrator or security team
Why Safelisting Matters
Email security tools scan links and images in emails to protect against threats. However, these scans can interfere with ContactMonkey's tracking technology, causing:
- Missing or inaccurate open data - Security tools may trigger the tracking pixel before your recipients open the email
- Incorrect link click counts - Security scans register as false clicks
- Deliverability issues - Emails may be flagged as spam or blocked entirely
Safelisting ContactMonkey's domains tells your security tools to trust our tracking technology, ensuring you get reliable analytics without compromising security.
ContactMonkey Domains to Safelist
Add the domain that matches your data hosting region:
-
US:
https://contactmonkey.com -
CA:
https://tkca.cmnky.co -
EU:
https://tk.cmnky.co -
AU:
https://tkau.cmnky.co
Alternative: Use Your Own Domain
Enterprise customers can set up a custom URL to track emails instead of using ContactMonkey's, which eliminates the need for safelisting. Learn more here.