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Before You Start

This guide is for the ContactMonkey Outlook Non-365 Add-in from an .exe file. If you installed ContactMonkey through the Microsoft Store, follow the steps here instead. Your IT Administrator can also uninstall the Add-in on your behalf.

Method 1: Uninstall from Windows Control Panel

This is the recommended method to completely remove ContactMonkey from your computer.

1. Open Control Panel on your computer
2. Navigate to Programs and Features
3. Right-click ContactMonkey Outlook Add-In
4. Click Uninstall
5. Follow the on-screen prompts to complete the removal
6. Restart Outlook

Method 2: Uninstall from Outlook

1. Open Outlook and go to your main inbox
2. Click File → Options
3. Select Add-ins from the left sidebar
4. At the bottom of the window, select COM Add-ins from the dropdown menu next to Manage
5. Click Go
6. Select ContactMonkey and click Remove to delete it
7. Click OK
8. Restart Outlook

After Uninstalling

After removing ContactMonkey:

• Any emails you've already sent with tracking will still show statistics in your ContactMonkey dashboard
• Templates and data stored in your ContactMonkey account remain accessible through the web dashboard
• To reinstall ContactMonkey later, click here

Troubleshooting

ContactMonkey doesn't appear in the Add-ins list
The Add-in may not be properly installed. Try Method 1 (Control Panel) instead.

Can't remove the Add-in
Make sure you have administrator permissions on your computer. Contact your IT department if needed.

Add-in reappears after removal
Check if your organization has a group policy that automatically reinstalls Add-ins. Contact your IT department for assistance.

Need to switch to the Office 365 version
Completely uninstall the Non-365 Add-in first using Method 1, then follow the Office 365 installation instructions.