Quick Answer
Yes, ContactMonkey works with Norton, but you may need to configure Norton to allow the ContactMonkey application.
Common Issue
Norton may flag the "cmconnect.exe" file and prevent ContactMonkey from running properly.
Why This Happens
- Not actual malware: Symantec/Norton hasn't detected malicious code
- Low reputation score: New file with a limited user base triggers Norton's reputation-based detection
- False positive: Norton's precautionary blocking of unfamiliar files
Solution Steps
Step 1: Access Norton Options
When Norton displays the warning screen for "cmconnect.exe":
- Click Options button
Step 2: Restore and Exclude File
On the next screen:
- Click Restore & exclude this file
- Follow the on-screen prompts
- Confirm the exclusion
Step 3: Verify Settings
- Norton will remember this exclusion for future scans
- ContactMonkey should now run without interference
Alternative Solutions
Manual Exclusion (If the Above Steps Don't Work)
- Open Norton Security
- Go to Settings → Antivirus
- Select Scans and Risks
- Under Exclusions/Low Risks, click Configure
- Add "cmconnect.exe" to the exclusions list
Whitelist ContactMonkey Folder
For comprehensive protection:
- Add the entire ContactMonkey installation folder to Norton's exclusions
- Typical location:
C:\Program Files\ContactMonkey\orC:\Program Files (x86)\ContactMonkey\
Technical Background
Norton uses reputation-based detection that flags files with:
- Low download frequency
- Recent creation date
- Limited user adoption
This is a precautionary measure, not an indication of actual threats.
Still Having Issues?
If problems persist after following these steps:
- Restart your computer
- Reinstall ContactMonkey with Norton exclusions in place
- Contact support@contactmonkey.com with details about your Norton version