Norton Antivirus Compatibility

Quick Answer

Yes, ContactMonkey works with Norton, but you may need to configure Norton to allow the ContactMonkey application.

Common Issue

Norton may flag the "cmconnect.exe" file and prevent ContactMonkey from running properly.

Why This Happens

• Not actual malware: Symantec/Norton hasn't detected malicious code
• Low reputation score: New file with a limited user base triggers Norton's reputation-based detection
• False positive: Norton's precautionary blocking of unfamiliar files

Solution Steps

Step 1: Access Norton Options

When Norton displays the warning screen for "cmconnect.exe":

1. Click Options button

Step 2: Restore and Exclude File

On the next screen:

1. Click Restore & exclude this file
2. Follow the on-screen prompts
3. Confirm the exclusion

Step 3: Verify Settings

• Norton will remember this exclusion for future scans
• ContactMonkey should now run without interference

Alternative Solutions

Manual Exclusion (If the Above Steps Don't Work)

1. Open Norton Security
2. Go to Settings → Antivirus
3. Select Scans and Risks
4. Under Exclusions/Low Risks, click Configure
5. Add "cmconnect.exe" to the exclusions list

Whitelist ContactMonkey Folder

For comprehensive protection:

1. Add the entire ContactMonkey installation folder to Norton's exclusions
2. Typical location: C:\Program Files\ContactMonkey\ or C:\Program Files (x86)\ContactMonkey\

Technical Background

Norton uses reputation-based detection that flags files with:

• Low download frequency
• Recent creation date
• Limited user adoption

This is a precautionary measure, not an indication of actual threats.

Still Having Issues?

If problems persist after following these steps:

1. Restart your computer
2. Reinstall ContactMonkey with Norton exclusions in place
3. Contact support@contactmonkey.com with details about your Norton version