Multi-language emails let you send one email campaign that displays in multiple languages. Recipients choose their preferred language from a menu within the email, and all analytics are consolidated in a single campaign report.
Key benefits:
- Send one email instead of creating separate campaigns for each language
- Support up to 6 languages per email
- Consolidate all analytics in one place
- Streamline editing across all language versions
Who can use this: All ContactMonkey accounts
Who can enable this: Admins only
Auto-translation available: Grow and Enterprise accounts
Admin Setup (Required Before First Use)
Only admins can enable this feature. This is a one-time configuration that applies to your entire organization.
Steps to Enable
- Click your name at the top right of your dashboard
- Click Settings
- Click Email Settings
- Locate the Multi-Language Emails section and toggle it ON
- Click the Supported languages drop-down to select the languages your team will be using
Once enabled, any user in your organization can create multi-language emails.
Supported Languages
You can choose from the following languages when creating multi-language emails:
- Chinese (Simplified and Traditional)
- Czech
- Danish
- Dutch
- English
- Finnish
- French
- German
- Greek
- Hungarian
- Indonesian
- Italian
- Japanese
- Korean
- Malagasy
- Mongolian
- Norwegian (Bokmål)
- Polish
- Portuguese
- Romanian
- Russian
- Serbian
- Slovenian
- Spanish
- Swedish
- Ukrainian
- Zulu
Common Use Cases
- Global announcements: Send company updates to international teams in their native languages
- HR communications: Share policy updates, benefits information, and employee notices in multiple languages
- Event invitations: Ensure all employees can read and respond to event details
- Internal newsletters: Communicate with distributed teams without creating separate campaigns
What Gets Tracked
All standard ContactMonkey metrics work with multi-language emails:
- Opens
- Clicks
- Click maps
- Survey responses
- Event RSVPs
- Read time
Analytics consolidate across all language versions. You cannot see which specific language a recipient viewed, but you'll see their engagement with the overall campaign.
Important Note About Gmail
Multi-language emails contain all language versions stacked together, which increases file size. Gmail recipients may see a "View entire message" link if the email exceeds 102 KB. Recipients will need to click this link to see the full email. This is a Gmail limitation that affects all large emails, not just multi-language campaigns.
Learn more here.
Frequently Asked Questions
Do I need admin access to create multi-language emails?
No. Admins enable the feature once, then any user can create multi-language emails.
Can I see which language each recipient viewed?
No. Analytics show overall engagement, but not which language version was viewed.
Do I need to create separate contact lists for different languages?
No. Send to your regular distribution list. Recipients choose their language from the email menu.
Next Steps
- Ready to create? How to Create a Multi-Language Email
- Grow or Enterprise plan? Auto-Translation for Multi-Language Emails
- Need troubleshooting? Multi-Language Email Limitations and Workarounds