Customers may need to reset their password to access their ContactMonkey account if they have set up their sign-in with our Username and Password system. Customers signing in with our Google, Microsoft, or Okta Single Sign On solutions cannot reset their password through ContactMonkey.
Reset Steps
- Go to the ContactMonkey Login Screen
- Select the region that your account resides in. If you have accounts in more than one region, select the particular region for your account
- Click Forgot your Password? on the login page.
- Insert the email address associated with your ContactMonkey account. If the email for the account cannot be found, please also consider any aliases or alternative emails that may have been associated with your account.
- You will then receive a password reset email. Click on the link to go to the ContactMonkey password reset page.
- The Reset My Password link will lead you to a new page where you can create a new password.
Troubleshooting additional issues
I did not receive the email from ContactMonkey
If you did not receive an email from ContactMonkey, please check your Spam folder and filters. The email will come from the address, cm [at] support.contactmonkey.com, with the title Update your credentials
If you are using aliases for your email, it is possible that a different alias was used as the sign-in for the account. We would recommend testing other aliases as well when resetting your password.
If the issue continues, please don't hesitate to reach out to support.
I could not reset the email because I received a message that I am signed in
Customers can sign out of their account and then access the page. You can click on the upper right corner of the Dashboard and select Log Out.
Customers can also start an InPrivate or Incognito session in their browser and then go through the reset steps