Count your recipients before sending to verify that ContactMonkey has correctly expanded your distribution lists and identified all intended recipients.
Using Gmail? Click here.
Count Recipients in the Add-in
- In Outlook, create a new message and open the ContactMonkey Add-in
- Add recipients to the To field, upload a CSV file, or select a List Management contact list
- Enter a subject line
- Click Count Recipients
ContactMonkey displays the total number of recipients who will receive your email. Click the Download link to save a CSV version to your device.
Troubleshoot Inaccurate Counts
If your recipient count seems incorrect when using a distribution list, your expansion method may need adjustment.
Common causes:
- Distribution list is hosted on-premise (limited API support)
- Utility account hasn't been configured
- Wrong expansion method selected for your list type
Solution:
Your IT administrator must set up distribution list expansion. This allows ContactMonkey to retrieve individual recipient details from your Outlook distribution lists.