Count your recipients before sending to verify that ContactMonkey has correctly expanded your distribution lists and identified all intended recipients.
Using Gmail? Click here.
Count Recipients in the Add-in
- In Outlook, create a new message and open the ContactMonkey Add-in
- Add recipients to the To field, upload a CSV file, or select a List Management contact list
- Enter a subject line
- Click Count Recipients
ContactMonkey displays the total number of recipients who will receive your email.
View Detailed Recipient Breakdown
Click the hyperlinked recipient count (e.g., "1440 recipients") to open a detailed breakdown window.
This window shows:
- Individual email addresses that will receive your email
- Email addresses that were not counted (if any)
- Preview of how merge fields will appear for each recipient
Use this breakdown to verify your recipient list is accurate before sending.
Troubleshoot Inaccurate Counts
If your recipient count seems incorrect when using a distribution list, your expansion method may need adjustment.
Common causes:
- Distribution list is hosted on-premise (limited API support)
- Utility account hasn't been configured
- Wrong expansion method selected for your list type
Solution:
Your IT administrator must set up distribution list expansion. This allows ContactMonkey to retrieve individual recipient details from your Outlook distribution lists.