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Count your recipients before sending to verify that ContactMonkey has correctly expanded your distribution lists and identified all intended recipients.

Using the Gmail Web App? Click here.

Requirements

Before you can count recipients from a Microsoft distribution list, your IT administrator must set up distribution list expansion. This is a one-time, organization-wide setup, and it allows ContactMonkey to retrieve individual recipient analytics.

CSV files and List Management contact lists do not rely on list expansion.

Count Recipients in the Web Add-in

1. In Outlook, create a new message and open the Web Add-in
2. Add recipients/lists to the To field, upload a CSV file, or select a List Management contact list
3. Enter a subject line
4. Click Count Recipients

ContactMonkey displays the total number of recipients who will receive your email. Click the Download link to save a CSV version to your device.

Count Recipients in Dashboard Settings (Admin Only)

Users with Administrator permissions in ContactMonkey can run a test count of Outlook distribution lists by following these steps.

Troubleshoot Inaccurate Counts

If your recipient count seems incorrect when using a distribution list, your expansion method may need adjustment.

Common causes:

• Distribution list is hosted on-premises (limited API support)
• Utility account hasn't been configured
• Wrong expansion method selected for your list type — click here for more information

If your count returns 1:
A result of 1 usually means the selected expansion method doesn't support the list you're sending to. Switch methods:

1. Click the gear icon above Send & Track
2. Locate the Default expansion method section
3. Switch your selection
4. Click the Home button to return to the previous page
5. Click Count Recipients to test again

See Also

• How to Use the Web Add-in
• How to Manually Fix the Recipient Count When It Displays Incorrectly as "1"