Count your recipients before sending to verify that ContactMonkey has correctly expanded your distribution lists and identified all intended recipients.
Using the Gmail Web App? Click here.
Requirements
Before you can count recipients from a Microsoft distribution list, your IT administrator must set up distribution list expansion. This is a one-time, organization-wide setup, and it allows ContactMonkey to retrieve individual recipient analytics.
CSV files and List Management contact lists do not rely on list expansion.
Count Recipients in the Web Add-in
- In Outlook, create a new message and open the Web Add-in
- Add recipients/lists to the To field, upload a CSV file, or select a List Management contact list
- Enter a subject line
- Click Count Recipients
ContactMonkey displays the total number of recipients who will receive your email. Click the Download link to save a CSV version to your device.
Count Recipients in Dashboard Settings (Admin Only)
Users with Administrator permissions in ContactMonkey can run a test count of Outlook distribution lists by following these steps.
Troubleshoot Inaccurate Counts
If your recipient count seems incorrect when using a distribution list, your expansion method may need adjustment.
Common causes:
- Distribution list is hosted on-premises (limited API support)
- Utility account hasn't been configured or is inactive
- Wrong expansion method selected for your list type — click here for more information
If your count returns 1:
A result of 1 usually means the selected expansion method doesn't support the list you're sending to. Click here for steps on switching the default method.
If your default utility account tile has gone inactive, an Admin may sign out and then back in to reestablish the connection.