Clearing Browser Cache and Cookies

Clearing your browser's cache and cookies can resolve many common issues with ContactMonkey, including login problems, display errors, and outdated content. This guide walks you through the process for Chrome, Firefox, and Edge.

Note: Safari generally works for light dashboard use, but it isn't recommended as your primary browser.

Why Clear Cache and Cookies?

Your browser stores temporary files (cache) and small data files (cookies) to speed up browsing. However, these files can sometimes cause issues:

• Outdated cache may display old versions of pages instead of current content
• Corrupted cookies can prevent you from logging in or accessing features
• Conflicting data may cause unexpected behavior in the dashboard or email editor

Clearing these files gives you a fresh start and often resolves technical issues.

Chrome

Quick Method (Recommended)

1. Open Chrome and press Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac) on your keyboard
2. In the "Time range" dropdown, select All time
3. Check the boxes for:
   • Cookies and other site data
   • Cached images and files
4. Click Clear data
5. Restart Chrome and try accessing ContactMonkey again

Menu Method

1. Click the three dots (⋮) in the top-right corner of your browser window
2. Select Settings
3. Click Privacy and security in the left sidebar
4. Select Clear browsing data
5. In the "Time range" dropdown, select All time
6. Check the boxes for:
   • Cookies and other site data
   • Cached images and files
7. Click Clear data
8. Restart Chrome and try accessing ContactMonkey again

Firefox

Quick Method (Recommended)

1. Open Firefox and press Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac) on your keyboard
2. In the "Time range to clear" dropdown, select Everything
3. Check the boxes for:
   • Cookies
   • Cache
4. Click Clear Now or OK
5. Restart Firefox and try accessing ContactMonkey again

Menu Method

1. Click the three lines (≡) in the top-right corner of your browser window
2. Select Settings
3. Click Privacy & Security in the left sidebar
4. Scroll down to the "Cookies and Site Data" section
5. Click Clear Data
6. Check both boxes:
   • Cookies and Site Data
   • Cached Web Content
7. Click Clear
8. Restart Firefox and try accessing ContactMonkey again

Microsoft Edge

Quick Method (Recommended)

1. Open Edge and press Ctrl + Shift + Delete (Windows) or Cmd + Shift + Delete (Mac)
2. In the "Time range" dropdown, select All time
3. Check the boxes for:
   • Cookies and other site data
   • Cached images and files
4. Click Clear now
5. Restart Edge and try accessing ContactMonkey again

Menu Method

1. Click the three dots (⋯) in the top-right corner of your browser window
2. Select Settings
3. Click Privacy, search, and services in the left sidebar
4. Under "Clear browsing data," click Choose what to clear
5. In the "Time range" dropdown, select All time
6. Check the boxes for:
   • Cookies and other site data
   • Cached images and files
7. Click Clear now
8. Restart Edge and try accessing ContactMonkey again