Last updated: January 19th, 2026
Issue Description
Users are currently unable to sign into the Non-365 (COM) Add-in using the "Log in with Microsoft" option. When attempting to authenticate, users will encounter a blank popup window saying "ContactMonkey - Connect to Outlook" along with an error popup stating "An error occurred."
What's Affected
Non-365 (COM) Add-in "Log in with Microsoft" authentication method
Temporary Workaround
To access the add-in while this issue is being resolved, please use the following workaround:
- Use the Email and Password option instead of "Log in with Microsoft"
- Click "Forgot your password?" to initiate the password reset process
- Create a new password following the prompts
- Log in using email address and the newly created password
We apologize for the inconvenience and appreciate your patience as we resolve this issue.