List Management - Managing Alert Recipients for Sync Failures

When your List Management integration encounters a sync failure, ContactMonkey sends an email alert to notify you of the issue. You can control who receives these alerts by adding or removing email addresses directly in your account settings.

Prerequisites

• You must have an Owner or Administrator role in ContactMonkey
• You must have an active List Management integration (HRIS API, Workday, or Azure AD)

How to Add Email Addresses for Sync Alerts

1. Click your name at the top right of the ContactMonkey dashboard
2. Click Settings
3. Click Integrations
4. Scroll down to the Data section and locate the Notify these emails when Data Syncs fail field
5. Enter the email address(es) you want to receive alerts
6. Separate multiple email addresses with commas (e.g., it@company.com, hris@company.com)
7. Click anywhere outside the field to save

Note: The List Management Owner is automatically added to the alert list and will always receive notifications.

Important Details

• No ContactMonkey license required: Alert recipients don't need to be ContactMonkey users. You can add any email address, including external IT or HRIS team members.
• Maximum recipients: You can add up to 10 email addresses
• Email format: Email addresses must be comma-separated with a space after each comma
• Invalid formats: If you enter an incorrectly formatted email address, a banner will appear to alert you of the error

How to Remove Email Addresses

1. Delete your desired email address(es) from the Notify these emails when Data Syncs fail field
2. Click anywhere outside the field to save

Note: You cannot remove the List Management Owner from receiving alerts.

Troubleshooting

Problem: I see an error banner after adding an email address
Solution: Check that your email address is formatted correctly (e.g., name@company.com) and that multiple addresses are separated by commas with spaces. Remove any special characters or extra spaces.

Problem: I can't add more email addresses
Solution: You've reached the maximum limit of 10 email addresses. Remove an existing address before adding a new one.

Problem: The person I added isn't receiving alerts
Solution: Verify the email address is spelled correctly. Ask the recipient to check their spam folder. Sync alerts are only sent when a sync failure occurs, so they won't receive emails if syncs are successful.