Last updated: January 19th, 2026 at 10:54am EST
Status |
Additional Notes |
Timestamp |
Investigating |
Issue identified with the Log in with SSO prompt in New Outlook's Add-in |
January 2nd, 2026 at 5:12pm EST |
Investigating |
Issue identified with the Log in with Microsoft prompt in New Outlook's Add-in |
January 13th, 2026 at 12:33pm EST |
Microsoft Issue Resolved |
The issue affecting the Log in with Microsoft prompt in New Outlook's Add-in has been resolved |
January 13th, 2026 at 5:27pm EST |
SSO Issue Resolved |
The issue affecting the Log in with SSO prompt in New Outlook's Add-in has been resolved |
January 19th, 2026 at 10:08am EST |
Issue Description
Users attempting to log in to ContactMonkey through New Outlook are experiencing authentication issues. When clicking either Log in with Microsoft or Log in with SSO, users are redirected to a new browser tab/window. After entering their credentials, they are taken to the dashboard homepage rather than being logged into the ContactMonkey Add-in.
What's Affected
- Log in with Microsoft: US region only
- Log in with SSO: All regions
- Platform: New Outlook only
Temporary Workaround
Until this issue is resolved, please use one of the following alternatives:
- Switch to Outlook Web App (OWA), or
- Switch to Classic Outlook
Both platforms are functioning normally and will allow you to log in and use ContactMonkey without issues.
Note: Ensure that you have cookies enabled if using OWA.
We apologize for the inconvenience and appreciate your patience as we resolve this issue. Please subscribe to our status page to receive real-time updates.