Issue Description
Users are currently unable to edit or delete saved rows in the Email Builder. This affects the ability to manage existing saved content in your row collections. The following errors are triggered:
Service temporarily unavailable. An error occurred, and the row could not be deleted.
There was an error updating your saved row. Please try again.
What's Affected
- Saved rows in the Header collection – cannot be edited or removed
- Saved rows in the Body collection – cannot be edited or removed
- Saved rows in the Footer collection – cannot be edited or removed
This issue is affecting users across all regions.
Temporary Workaround
While we work to resolve this issue, you can:
- Continue saving new rows to your collections as normal
- Edit saved rows after insertion – once you insert a saved row into an email draft, you can edit it within the message stage