You will need to set up a collaborative inbox to send communications from email addresses other than your own. Once set up, you can assign users who have permission to send and manage conversations. A typical example with our clients is to set up an internalcomms@company.com inbox to send out branded communications.
Members of a collaborative inbox can:
- Take a conversation they volunteer to respond to.
- Assign responsibility for an exchange to another group member.
- Mark a conversation as complete, duplicate, or no action needed.
- Search for discussions according to resolution status or assignee.
Create Group
- Sign in to Google Groups.
- In the upper left corner, click Create group.
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Enter information and choose settings for the group.Settings reference.
- Click Create group.
- Wait a few minutes for your new group to become active before sending a message to it. Otherwise, you might be notified that your message couldn't be delivered.
- (Optional) Next steps: Choose advanced settings for your group.
Turn on Collaborative Inbox Features
You'll need to turn on conversation history to enable Collaborative Inbox features. For details, please take a look at Turn conversation history on or off.
- Sign in to Google Groups.
- Click the name of a group.
- On the left, click Group settings.
- Under Enable additional Google Groups features, select Collaborative Inbox.
Assign Permissions
For users to take advantage of Collaborative Inbox features, group owners or managers must give them the correct permissions:
| Task | Permission Required |
|
Who can Moderate Metadata |
|
Who can moderate content |