Last updated: May 5th, 2026 at 12:00pm EST
Status |
Additional Notes |
Timestamp |
Investigating |
Issue identified |
May 5th, 2026 at 7:58am EST |
In Progress |
There is a delay in the synchronization of "Open" and "Click" events to the dashboard. These metrics are being captured and will populate as the queue normalizes. |
May 5th, 2026 at 11:05m EST |
Resolved |
All campaigns will now show "Open" and "Click" events in the dashboard. |
May 5th, 2026 at 11:53am EST |
Issue Description
Campaigns sent from organizations hosted in our EU data center are being successfully delivered, opened, and interacted with by recipients, but analytics are recording 0 opens and 0 clicks. The campaigns themselves are functioning normally — only the engagement tracking and reporting layer is affected.
What's Affected
- Organizations with data hosted in the EU data center only (US and other regions are not impacted)
- Campaigns sent with Overall, Individual, or Anonymous tracking
- Analytics dashboards, campaign reports, and any exports or API responses that surface engagement metrics
Temporary Workaround
There is currently no workaround available.
We apologize for the inconvenience and appreciate your patience as we resolve this issue. Please subscribe to our status page to receive real-time updates.