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Connect your HiBob HRIS to ContactMonkey to keep your employee directory in sync automatically; so your email lists and audiences always reflect who's actually at your company, without manual CSV uploads. This guide walks you through connecting the two, setting the integration up inside ContactMonkey, and what to do if something looks off.

Overview

ContactMonkey's HiBob integration pulls employee data from HiBob into ContactMonkey through our HRIS connection. Once connected, your HiBob employee records flow into ContactMonkey and refresh on a regular schedule, so you can build and target internal communications against up-to-date org data.

The connection uses OAuth for a secure, one-click authorization. You sign in to HiBob once, approve the permissions ContactMonkey needs, and you're connected. No API keys, service users, or manual token handling required.

The integration is read-only. ContactMonkey reads employee data from HiBob to keep your lists current; it never writes data back into HiBob.

Before you begin

Make sure you have:

• A ContactMonkey account with Admin/Owner permission to manage integrations.
• A HiBob admin account or a user with permission to install and authorize apps from the HiBob Marketplace. You'll be prompted to sign in to HiBob and approve access during setup.
• Confirmation of which HiBob data you want to sync (see How data syncs below), so you can approve the right permissions.

Already connected to HiBob on the legacy method? HiBob is retiring its older Service User authentication. If your HiBob connection was set up before the move to OAuth, you'll need to reconnect once using the steps below to switch it to OAuth. It's the same quick one-click flow but it has to be done per HiBob account rather than in bulk.

Installing the integration

Follow these steps to connect HiBob to ContactMonkey.

1. In ContactMonkey, go to Settings → Integrations and click on the HRIS Sync integration tile. A secure modal with every integration will open.
2. Find HiBob and continue. You'll be redirected to HiBob to sign in.
3. Sign in to HiBob using an admin account (or an account with permission to authorize apps).
4. Review the permissions ContactMonkey is requesting and click Allow / Authorize to approve them:
   • View employee data — required for all use cases
   • View sensitive employee data — needed only if you sync personal fields like date of birth or national ID
   • View time off — needed only if you sync time-off data

Once you approve, you'll be returned to ContactMonkey and the HiBob connection will show as Connected.

Confirming the integration in ContactMonkey

After the connection is live, finish setup inside ContactMonkey:

1. Confirm the HiBob connection status reads Active on the Integrations page.
2. Confirm fields — check that HiBob fields (e.g. work email, first/last name, department, job title, location, manager) map to the corresponding ContactMonkey fields by looking in Directory.
3. Build your lists from the synced HiBob data — for example, create lists segmented by department, location, or manager.

How data syncs

Direction: One-way, HiBob → ContactMonkey. Data is read from HiBob into ContactMonkey; nothing is written back to HiBob.

The exact fields available depend on your HiBob configuration and the permissions you approved during setup.

How often it syncs: ContactMonkey refreshes HiBob data automatically on a regular schedule, and you can trigger an on-demand re-sync at any time by going back into the integration flow and Re-linking the account.