If you see an orange High Resolution Detected screen in the Non-Web Add-in in Classic Outlook for Windows, display scaling or a multi-monitor setup may be causing the issue.
Adjust Your Display Settings
Work through these steps and stop as soon as the error is resolved:
- Close Outlook completely and disconnect any external monitors
- Open Settings → System → Display
- Under Scale, select 100%. If that's too small, try 125%. Remove any custom scaling
- If the message continues, temporarily lower the display resolution (for example, from 1920 × 1200 to 1440 × 900)
- Restart your computer, open Outlook using only the laptop display, and open ContactMonkey again
The Error Appears in Your Browser
If High Resolution Detected appears when you open a reset-password or sign-in link in your browser, copy the link and paste it into a different browser.