ContactMonkey Email Delivery (formerly called Email at Scale) is designed for high-volume internal email sends with fast delivery through our integration with SendGrid. This article explains what your IT team will do to get set up.
When You Need ContactMonkey Email Delivery
Your organization should consider ContactMonkey Email Delivery if you need to:
- Send to more than 3,000 email addresses per day with Individual or Anonymous tracking
- Deliver large campaigns faster than standard sending speeds (e.g., O365, Gsuite)
- Maintain detailed recipient-level analytics for enterprise-wide communications
Overview
To enable ContactMonkey Email Delivery, you will:
- Authenticate your sending domain
- Make a few allowlist and mail client configuration updates to ensure deliverability and a good recipient experience
Once complete, ContactMonkey Email Delivery can be enabled for your full organization.
Setup Steps
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Domain Authentication – ContactMonkey’s Support Team will provide you with the DNS required to authenticate your domain. These must be added to your hosting or DNS provider.
- The Support Team will also provide you with your dedicated IP address.
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Spam/Spoof/Bulk Filters – An exception must be made to the corporate spam, spoof and/or bulk filters for messages originating from your dedicated IP address to ensure deliverability.
- Microsoft Defender
- Proofpoint
- Mimecast
- If you use a different tool, please refer to its documentation directly
- [EXTERNAL] banners – If you are using a service to append Email Subject lines or Email Bodies with [EXTERNAL] banners, an exception should be made for the source IP address.
- Automatic Image Downloads – Images embedded in emails sent by your employees should be displayed automatically. This can typically be achieved by adding ContactMonkey URLs to your Trusted Sites via Group Policy or Intune.
- Safelist your tracking URL – Ensure Email Tracking Accuracy By Safelisting ContactMonkey
- Suppress Automatic Replies – The “Reply To” field in the “Send As Permissions” list will apply to manual replies only. Automatic replies will still go to the original sender email, however they can be suppressed entirely by following one of the guides below:
- Set up Send-As Permissions: control which users can send emails from specific email addresses.