How can we help you?

SendGrid is designed for high-volume internal email sends with fast delivery through a dedicated integration. This article explains what your IT team will need to do to get set up.

Overview

To enable SendGrid, you will:

• Authenticate your sending domain
• Make a few allowlist and mail client configuration updates to ensure deliverability and a good recipient experience

Once complete, SendGrid can be enabled for all users in your organization.

Setup Steps

1. Domain Authentication — ContactMonkey’s Support Team will provide you with the DNS required to authenticate your domain. These must be added to your hosting or DNS provider.

   • The Support Team will also provide you with your dedicated IP address.

      

2. Spam/Spoof/Bulk Filters — An exception must be made to the corporate spam, spoof and/or bulk filters for messages originating from your dedicated IP address to ensure deliverability.
   • Microsoft Defender 
   • Proofpoint
   • Mimecast
   • Google Workspace

   • If you use a different tool, please refer to its documentation directly

      

3. Prevent IP Throttling (Microsoft 365 only) — Allowlisting your dedicated IP does not stop Microsoft from throttling messages while the IP warms up. Create an Exchange mail flow connector to prevent this.

    

4. External banners – If you are using a service to append Email Subject lines or Email Bodies with [EXTERNAL] banners, an exception should be made for the source IP address.

    

5. Automatic Image Downloads – Images embedded in emails sent by your employees should be displayed automatically. This can typically be achieved by adding ContactMonkey URLs to your Trusted Sites via Group Policy or Intune.

    

6. Safelist your tracking URL – Ensure Email Tracking Accuracy By Safelisting ContactMonkey.

    

7. Set up Send-As Permissions – control which users can send emails from specific email addresses (completed by a ContactMonkey user with Owner or Admin level permission) 

    

8. [OPTIONAL] Suppress Automatic Replies – The “Reply To” field in the “Send As Permissions” list will apply to manual replies only. Automatic replies will still go to the original sender email; however, they can be suppressed entirely by following one of the guides below:
   • Mimecast
   • Exchange

   • Proofpoint 

      

9. [OPTIONAL] Direct ContactMonkey emails to the Focused view for all your users -  Create Exchange mail flow rules that influence Focused inbox behavior based on your dedicated IP address.