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Connect ContactMonkey to Microsoft Teams to share your campaigns directly in Teams channels. When recipients click the call-to-action button in Teams, ContactMonkey tracks those clicks and opens your campaign as a custom HTML page in their browser.

Before You Begin

You'll need:

• Owner or Administrator permissions in ContactMonkey
• Permission to create Workflows in Microsoft Teams
• A Grow or Enterprise plan

Note: If you don't see the option to set up a Workflow in Teams, you may not have the required permissions. Contact your Teams administrator for assistance.

Step 1: Create a Workflow in Microsoft Teams

• In Microsoft Teams, click the ellipsis (...) next to your desired channel
• Select Workflows
• Click View Templates
• Select Send webhook alerts to a channel
• Confirm the parameters and click Save
• Click Copy webhook link (you'll need this in the next step)

Tip: Consider creating dedicated channels for internal communications (like "Announcements" or "Weekly Newsletter") rather than using busy channels where messages might get lost.

Step 2: Connect the Workflow in ContactMonkey

• Click your name at the top right of the ContactMonkey dashboard
• Click Settings
• Click Integrations
• Scroll and locate the Microsoft Teams channel
• Click Configure or Show details
• Click Add a channel
• Enter a name for your channel
• Paste the webhook URL you copied from Teams
  • Note: Microsoft has started inserting an extra /cu/##/ segment into the trigger URL path, which currently fails our URL validation. Please delete the  /cu/##/ segment from the URL to continue.
• Click Save 

Repeat this process for each Teams channel you want to connect.

Frequently Asked Questions

Can I disconnect a Teams channel?
Yes. Navigate to the Microsoft Teams tile in ContactMonkey settings and follow these steps:

• Click Show details
• Click the trash can icon beside the channel you wish to disconnect
• Click Save

How many Teams channels can I connect?
There is no limit.

Who can see the campaigns I send to Teams?
Anyone with access to the Teams channel will see the campaign preview. Tracking only occurs when someone clicks the call-to-action button.

Can I send to a channel I'm not a member of?
Yes. As long as the webhook has been configured in ContactMonkey, you can send messages to that channel.

Can I send direct messages to individuals?
No, ContactMonkey only supports sending to channels.