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Share sent email campaigns to Microsoft Teams channels as adaptive cards. Recipients can click the call-to-action button to view your campaign as a custom HTML page, and ContactMonkey tracks all engagement.

Important: Links sent to Teams channels expire after 30 days.

Before You Begin

Requirements:

• Microsoft Teams integration must be configured
• The email campaign must already be sent
• Only emails sent after the Teams integration was enabled can be shared

Note: Emails containing Dynamic Content or sent with Timezone Sending cannot be shared to Teams.

Permissions:

• Basic users can send their own emails to Teams
• Admins and Managers can send any email to Teams

Sending a Campaign

For Dashboard Users

1. Click Emails at the top of your dashboard
2. Click Sent 
3. Click the three-dot menu next to the email you want to share
4. Click Share To Microsoft Teams
5. Complete the required fields:
   • Select the channel(s) you wish the campaign to appear in
   • Title (191 character limit) - Pre-filled with your email subject line. Remove any merge fields, as they won't work in Teams.
   • Description (no character limit) - Add context or key takeaways
   • Button Text (50 character limit) - The call-to-action text
   • Password Protection (optional) - Toggle on to require a password to view the campaign. A randomly generated password will be shared in the Teams message.
6. Click Share to Teams

For Outlook 365 Users

1. In Outlook, compose your email as usual
2. Toggle on Share to Teams in the Add-in
3. Click Send & Track
4. ContactMonkey opens in your browser on the Share to Microsoft Teams page
5. The Title field is pre-populated with your email subject
6. Select your channel(s) and complete the remaining fields
7. Click Share to Teams

Title Tips

• Keep titles to 6 words or about 41 characters
• Use a consistent format for recognizability and searchability:
  • Example: "Weekly Newsletter #32: Office closures, promotions to celebrate 🎉"
• Use emojis sparingly and only when relevant

Description Tips

• Keep text to 40 characters wide or fewer and 3 lines or fewer for easy scanning
• Put the most important point at the beginning
• Put the second most important point at the end (people scan beginning and end most)

Button Text Tips

• Use action-oriented words like "learn," "improve," "discover," "win"
• Keep buttons to 1-2 words
• Make them specific and recognizable

Track Teams Engagement

View Teams performance data in your campaign reports:

Available metrics:

• Which Teams channel(s) the campaign was sent to
• Total opens in Teams (across all channels)
• Number of unique opens in Teams (across all channels)

Where to find it:

• As columns and filters in Reports
• In the sent email export
• Integrated with overall email performance data

Learn more here.

Frequently Asked Questions

Why can't I see "Share To Microsoft Teams" for a sent email?

The email was sent before Teams was enabled for your ContactMonkey account. Only emails sent after integration was enabled can be shared to Teams.

Can I edit a campaign after sharing it to Teams?

No, you cannot edit the adaptive card once it's posted. You would need to send an updated version as a new message.

What happens if I don't fill out all the required fields?

All fields (Title, Description, Button Text) are required. You won't be able to share to Teams until all fields are completed.