Timezone Sending delivers your emails to recipients based on their local time, ensuring everyone receives your message at the optimal moment regardless of location.
Before You Start
Requirements:
- List Management feature enabled
- Timezone data added to your ContactMonkey Directory (learn how here)
- Anonymous or Individual tracking (Overall tracking is not compatible)
Enable Timezone Sending (Owner/Admin Only)
Admins and Owners must enable this feature before it can be used:
- Click your name at the top right of the dashboard
- Click Email Settings
- Toggle Timezone Sending on
Scheduling an Email
Outlook 365
- Finalize your email in the Email Builder
- Open Outlook and create a new message
- Open the ContactMonkey Add-in and insert your email
- Ensure you have Individual or Anonymous tracking selected
- Select your desired contact list(s)
- Click the clock icon beside Send & Track
- Click the calendar icon to select your desired date and time for deliverySelect your desired date and time for delivery
- Toggle on Send in your recipients' timezones
- Click Schedule
Important: The time you select becomes the anchor time for the first timezone to receive your email. Recipients in each subsequent timezone will receive the email at that same local time.
Outlook Dashboard Sending
- Finalize your email in the Email Builder
- Click Emails at the top of your dashboard
- Click Compose & Send
- Select your sender
- Select your desired contact list(s)
- Select Schedule for later and toggle on Send in your recipients' timezones
- Enter your subject line and preheader text
- Insert your email
- Click Schedule for later
Note: Timezone Sending is not available for Gmail users.
Understanding Email Status
When you schedule an email with Timezone Sending, the status behaves differently than standard sends:
"In Progress" Status:
- Appears as soon as delivery begins to the first timezone
- Continues until all recipients across all timezones have received the email
- Only applies to campaigns using Timezone Sending
"Sent" Status:
- Appears once delivery is complete for all recipients globally
Important Limitations
⚠️ Emails cannot be edited or canceled once the "In-progress" status begins
⚠️ Emails cannot be rescheduled retroactively - you must delete the scheduled send and recreate it to make changes
What Happens if Timezone Data is Missing?
If a recipient's timezone cannot be determined, they will receive the email at the scheduled time in your timezone (the sender's timezone).
The more precise your timezone data, the better the delivery accuracy. See Supported Timezone Data Formats for details on data precision.