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A shared mailbox allows multiple team members to send emails from a single public email address (like communications@company.com). To send ContactMonkey emails from a shared mailbox, you'll need the proper Outlook permissions configured by your IT administrator.

Before You Begin

Please ensure you have completed the steps in this article.

New Outlook/OWA

1. Open a new message in Outlook
2. Open the ContactMonkey Add-in
3. Click Options above the ribbon
4. Check the box for Show From -
5. Click the From dropdown that appears above the To field and select your shared mailbox
   • If it doesn't appear, select Other email address... and enter the shared mailbox address

Tip: If you experience issues, try switching between the desktop app and the browser.

Classic Outlook

1. Open a new message in Outlook
2. Open the ContactMonkey Add-in
3. Click the From drop-down that appears above the To field
4. Select Other Email Address
5. In the From... field, type the email address you want the email to come from (e.g. internalcommunications@contactmonkey.com)
6. If present, ensure the Send Using field is the Outlook account connected to ContactMonkey
7. If there are two versions of the email address present in the From dropdown, select the version that has the X beside it