Enabling Send As In Outlook – ContactMonkey Help Center

Outlook's shared mailbox allows groups of people to send emails from a shared public email address. Since ContactMonkey syncs with your Outlook settings, you'll need to do some setup on the Outlook side in order to use a shared mailbox. Learn how to configure your Outlook to use a shared email address to send ContactMonkey emails.

What's a shared mailbox?

A shared mailbox enables groups of people to use and send emails from a public address, like info@contactmonkey.com. In Outlook, a shared mailbox is not designed for direct login. Instead, an Outlook administrator adds people as members, which enables them to send replies from the shared email address.

Feature Availability

This article is specific to our Internal Communications tool. Looking to learn more about the Sales Tool? Check out Getting Started With The Sales Tool.

Getting Started

Before being able to send through a shared inbox with ContactMonkey, you’ll need to have a few things ready:

1. 1. A shared inbox has been created by a Microsoft 365 administrator (Create a shared mailbox)
  2. You have been added as a member to the shared inbox by your administrator.

Open and use a shared mailbox in Outlook

Open and use a shared mailbox in Outlook on the web

Delegate Permissions

"Send As": To "send as" another person or mailbox requires permissions on the mailbox set by an Exchange administrator. When you "send as" the message appears to come from the other person or mailbox. Permission to "send as" can be granted without full mailbox access.
"Send From": Full mailbox access allows a user to open another mailbox, but does not grant "send as". The "send as" and "full mailbox access" permissions can be granted separately or together. Both are set by an Exchange administrator. This is the level of access required to send using ContactMonkey.

Sending From A Shared Inbox In Outlook On The Web (OWA)

In order to send a ContactMonkey email through a shared inbox if your email platform is OWA, follow these steps:

- 1. Create your email within ContactMonkey
    💡 Check out this article on how to create emails.
  2. Launch Outlook on the Web and sign in
  3. Create a new email
  4. Open the ContactMonkey add-in
  5. Select Options from above the toolbar
  6. Then check the box Show From
  7. Select From and choose which email address you want to use
  8. If you want to Send As another mailbox or email address, select Other email address… then input the email you wish to send from.
    As long as you have sending permissions from this email, you can send directly from here.

Sometimes doing this on the desktop client first helps it work better on the online tool.

Sending From A Shared Inbox In Office 365

To send a ContactMonkey email from your Office 365 account, follow these steps:

1. Create your email within ContactMonkey
  💡Check out this article on how to create emails.
2. Launch your Office 365 app
3. Create a new email, and expand the ContactMonkey add-in
4. Reveal the From field by clicking Options > Show "From"
5. Click the drop-down arrow in the "From" field

6. Select "Other email addresses", then search for or input the email you wish to send from.

As long as you have sending permissions from this email, you can send directly from here.