How can we help you?

Update your ContactMonkey SharePoint app to access the latest features and improvements.

Note: Updates are required when the webpart asks for an API Key when connecting your SharePoint site. You won’t find an API key for the SharePoint integration, as this is an outdated requirement that has been replaced by connecting through OAuth 2.0 authentication, so there is no key to generate or copy any longer.

Who Can Perform Updates

SharePoint Administrator: Updates the app in your organization's SharePoint Admin Center and App Catalog.

SharePoint Site Owner: Applies updates to individual SharePoint sites after the Administrator completes the central update.

Check Your Current App Version

Before updating, verify which version you currently have installed and compare it to the latest available version.

1. Log in to your SharePoint Admin Center
2. Navigate to Apps
   • This may be found under "More features" in the left-hand navigation menu, depending on your SharePoint version
3. Find ContactMonkey Connector in the apps table
4. Note the version number displayed next to the app name
5. Click the app name and select View app details
6. Under "Details & Support," compare your installed version to the "Latest version" number

If your installed version matches the latest version, no update is needed.

Update the App in SharePoint Admin Center

👤 Role: SharePoint Administrator

This step updates the ContactMonkey app in your organization's central App Catalog. After you complete this step, Site Owners will need to apply the update to their individual sites.

Option 1: Update the App (Recommended)

1. Log in to your SharePoint Admin Center
2. Navigate to Apps
3. Open your Apps list or App Catalog
4. Locate ContactMonkey Connector
5. Click the Update button or link next to the app
6. Follow the prompts to apply the update

Option 2: Remove and Re-deploy

If the Update option is not available, remove the existing app and add it again:

1. Log in to your SharePoint Admin Center
2. Navigate to Apps
3. Open your App Catalog
4. Remove the existing ContactMonkey Connector app
5. Search for ContactMonkey Connector and add it to your catalog

After completing either option, Site Owners must apply the update to their individual sites (see next section).

Note: The exact location of buttons and menu items may vary based on your SharePoint version.

Apply the Update to Your SharePoint Site

👤 Role: SharePoint Site Owner

After your SharePoint Administrator updates the app in the Admin Center, apply the update to your individual SharePoint site to access the newest features.

1. Navigate to your SharePoint site
2. Click the Settings gear icon (⚙️) in the top right
3. Select Site contents
4. Find ContactMonkey Connector in the apps list
5. Click the three dots (...) next to the app
6. Select Details
7. Click GET IT or the Update button
8. Repeat these steps for each SharePoint site where you use the ContactMonkey app

If you don't see new features after your Administrator updates the app, complete these steps to refresh your site.

Troubleshooting

I don't see an Update button 
Your SharePoint version may organize apps differently. Contact your SharePoint Administrator for assistance locating the update option.

The update didn't work
Ensure your SharePoint Administrator completed the Admin Center update first. Site updates only work after the central app catalog is updated.

I don't have the required permissions
Contact your SharePoint Administrator or Site Owner to request the appropriate permissions.

See Also

• Customizing Your ContactMonkey SharePoint Web Part