A shared mailbox allows multiple team members to send emails from a single public email address (like communications@company.com). To send ContactMonkey emails from a shared mailbox, you'll need the proper Outlook permissions configured by your IT administrator.
Connecting the Shared Mailbox
- Open Outlook for Mac
- Click Outlook in the menu bar, then select Preferences (or Settings)
- Click Accounts
- Select your Microsoft 365 account
- Click Delegation and Sharing
- Navigate to the Shared With Me tab
- Click the
+icon to add a new shared mailbox - Search for the shared mailbox name and select it from the results
- Click Add
- Click Done
- Restart Outlook if prompted
Send from the Shared Mailbox
After adding the shared mailbox, you can select it as your sender:
- Click New Mail to create a new email
- Click the From dropdown at the top of your message
- Select the shared mailbox from the list
The shared mailbox now appears in your From dropdown for all emails you compose. ContactMonkey will use your existing Outlook permissions to send from this mailbox.
Troubleshooting
Shared mailbox doesn't appear in the dropdown?
Restart Outlook completely and try again. If the issue persists, verify with your IT administrator that you have "Send As" permissions, not just "Full Mailbox Access."
Can't find the shared mailbox when searching?
Ensure your IT administrator has added you as a member. You cannot add a shared mailbox unless you've been granted access first.