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ConfidenceCheck is an AI-powered assistant that reviews your email drafts before you send them. It catches spelling errors, identifies broken links, flags inconsistencies, and checks for accessibility issues to ensure your emails are inclusive.

Prerequisites

Feature availability aligns with plan type:

More information can be found here.

What ConfidenceCheck Reviews

ConfidenceCheck analyzes key areas of your email:

• Spelling and typos - Catches obvious misspellings and typos that could undermine your credibility
• Link validity - Identifies broken or malformed links and flags instances where a URL doesn't seem to match its context (such as a link labeled "Download guide" that points to an unrelated page)
• Consistency - Flags inconsistent brand names, terminology, or key details (for example, "ContactMonkey" vs. "Contact Monkey")
• Read time - Estimates read time by combining the time needed to read your text with the time needed to view your images, to give you an accurate prediction of how long recipients will spend reading your email
• Word count - Acts as a useful reference to help you create concise, scannable content and ensure high engagement and response rates
• Accessibility - Identifies issues that may prevent people with disabilities from accessing your content

ConfidenceCheck automatically detects your email's language and works with English, French, and other languages. You control all changes — ConfidenceCheck only suggests improvements and never modifies your email without your approval.

How to Enable ConfidenceCheck (Admin Only)

ConfidenceCheck is disabled by default and must be enabled by an Administrator before it can be used across the organization.

1. Click your name at the top right of the ContactMonkey dashboard
2. Click Settings
3. Click Email Settings
4. Toggle ON the ConfidenceCheck setting

🔼 Want access to more features? Click the Request Upgrade button, and your Customer Success Manager will follow up with next steps.

How to Run ConfidenceCheck

ConfidenceCheck now offers three separate checks—Editorial, Link, and Accessibility—that you can run individually or together.

To run all checks at once:

1. Open your email in the Email Builder
2. Click the glasses (👓) icon at the top right
3. Click Start all
4. Review the feedback as results appear ⭐

To run individual checks:

1. Open your email in the Email Builder
2. Click the glasses (👓) icon at the top right
3. Click the play button beside Editorial, Link, or Accessibility to run only that check
4. Review the feedback as results appear ⭐

⭐ Results appear as soon as each check completes, so you don't need to wait for all checks to finish before reviewing feedback. Editorial checks typically take 30-45 seconds, though longer emails may take a minute or more. Link and Accessibility checks usually complete faster. You can close the ConfidenceCheck window and continue working on your email while the analysis runs. The toolbar icon will update when all requested checks are complete.

Once you've reviewed the results:

1. Click any suggestion to jump to that location in your email
2. Make any additional edits as needed
3. Run ConfidenceCheck again if you've made significant changes (optional)

Understanding Your Results

ConfidenceCheck organizes feedback by category, including:

• Read Time + Word Count - Click here to learn more about how this is calculated
• Any potential issues or conflicts - What ConfidenceCheck identified
• Location - Clicking on the result will select the corresponding email element and focus it on the screen

Review each suggestion and decide whether to apply it. ConfidenceCheck provides recommendations, but you make the final decisions about your content.

When to Use ConfidenceCheck

Run ConfidenceCheck for:

• High-stakes communications - Executive announcements, company-wide updates, or customer-facing messages
• Large audiences - Emails going to hundreds or thousands of recipients
• Time-sensitive messages - When you need accuracy without time for multiple human reviews
• Complex emails - Messages with multiple links, detailed information, or technical content
• Accessibility requirements - When you need to ensure your emails are inclusive and aligned with accessibility standards

You can run ConfidenceCheck at any point while creating your email. Run it once before your final review, or as you draft and refine your message. Use individual checks when you want to focus on specific aspects (for example, run only the Editorial check after adding images).

What ConfidenceCheck Doesn't Do

ConfidenceCheck focuses on clarity and obvious errors, but has specific limitations:

• Grammar checking - ConfidenceCheck catches obvious spelling errors, but won't identify all grammatical or style issues
• Factual accuracy - ConfidenceCheck cannot verify that statistics, dates, or other facts are correct
• Link destinations - ConfidenceCheck identifies broken links and potential mismatches, but cannot confirm that a working link points to your intended destination
• Organization context - ConfidenceCheck analyzes your email content without full context about your organization, audience, or communication goals
• Real-time collaboration - ConfidenceCheck analyzes the current version only and doesn't track changes between reviews
• Formal WCAG compliance - While the Accessibility check helps identify common issues, passing these checks does not guarantee formal WCAG compliance

ConfidenceCheck complements human review but doesn't replace editorial judgment.

AI Policy

ConfidenceCheck uses AI technology to analyze your email content. Click here to learn more about how ContactMonkey protects your data and our commitment to responsible AI practices.

See Also

• How Estimated Read Time is Calculated in ConfidenceCheck 
• Checking Email Accessibility with ConfidenceCheck