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Prevent Sent Emails from Appearing in Your Personal Sent Folder

When sending campaigns with ContactMonkey using Individual or Anonymous tracking, you can prevent copies of each sent email from appearing in your personal Outlook sent folder. This feature helps keep your sent folder organized when sending emails to multiple recipients.

Prerequisites

Before using this feature, ensure:

  • You are using Individual or Anonymous tracking
  • You are not using Email at Scale
  • You are using the Outlook 365 Add-in (Outlook Non-365 Add-in is not supported)
  • You have access to ContactMonkey settings

Note: If Email at Scale is enabled for your account, this toggle will not appear in your settings.

How to Enable Bypass Personal Sent Folder

Follow these steps within your ContactMonkey dashboard to prevent sent emails from appearing in your personal sent folder:

  1. Click your name in the top-right corner, and select Settings
  2. Navigate to Email Settings
  3. Locate the Bypass Personal Sent Folder toggle
  4. Turn the toggle On
  5. Your preference will be saved automatically

Note: This is an individual user setting. Each user must enable this toggle separately if they want to use this feature.

Bypass Personal Sent Folder toggle within settings.

What Happens When This Setting is Enabled

Once you enable the Bypass Personal Sent Folder setting:

  • Individual copies of campaign emails will no longer appear in your personal Outlook sent folder
  • You can still view sent campaign details and analytics in your ContactMonkey dashboard
  • Email records remain accessible through ContactMonkey's tracking and reporting features

Your recipients will still receive their emails normally. This setting only changes where copies are stored for your records.

Limitations

You will not see the Bypass Personal Sent Folder toggle if:

  • Email at Scale is enabled: Users who send with Email at Scale do not experience sent folder flooding, so this toggle is hidden when EAS is active in your account.
  • You're using Overall tracking: This feature is only available for Individual and Anonymous tracking methods. If you primarily use Overall tracking, you won't need this setting.
  • You're using Gmail: This feature is currently unavailable for Gmail users and is only supported in Outlook environments.

Troubleshooting

Q: I don't see the Bypass Personal Sent Folder toggle in my Email Settings.

A: Verify that you meet all prerequisites. The most common reason for not seeing this toggle is having Email at Scale enabled. Check with your ContactMonkey administrator to confirm your sending method. Also ensure you're using Outlook, as this feature is not available for Gmail.

Q: I enabled the toggle but I'm still seeing copies in my sent folder.

A: The setting only affects emails sent after enabling the toggle. Any emails sent before turning on this feature will remain in your sent folder. Additionally, confirm you're using Individual or Anonymous tracking when sending - Overall tracking does not support this feature.

Q: I need to access a sent email but can't find it in my sent folder.

A: All sent email records remain available in your ContactMonkey dashboard. Access your campaign history and analytics through the ContactMonkey interface to view details about any email you've sent, including opens, clicks, and recipient information.

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