Last updated: January 8th at 1:01pm EST
Status |
Additional Notes |
Timestamp |
Investigating |
Issue has been flagged and internal teams are investigating the root cause. |
January 8th at 9:40am EST |
Email Builder Workaround |
Please refer to the Temporary Workaround section to regain access to the Email Builder |
January 8th at 10:41am EST |
Issue Resolved |
The Email Builder is now fully restored. The issue impacting email sends is also resolved - any campaigns that were previously stuck will need to be resent manually. |
January 8th at 1:01pm EST |
Issue Description
Users attempting to open the Email Builder are encountering the following error message: Failed to initialize the editor. Please reload the page to try again.
Additionally, attempts to send emails are stuck in progress.
What's Affected
This issue is affecting all regions, browsers, and email clients.
Temporary Workaround
To regain access to the Email Builder, Administrators should follow these steps:
- Click your name at the top right of the ContactMonkey dashboard
- Click Settings
- Click Branding
- Click Save changes
- Load your desired draft in the Email Builder
There is currently no workaround for stuck email sends.
We apologize for the inconvenience and appreciate your patience as we resolve this issue. Please subscribe to our status page to receive real-time updates.