On rare occasions when you are testing your email before the live send, you may notice that some of your links are not redirecting correctly. It will appear that the URL is getting cut off or shortened.
This is because web browsers cannot interpret certain text characters correctly, such as spaces, quotation marks, apostrophes, and ampersands. It will not work if you try to include one of these characters in a web address.
This happens mostly when intranet (internal network) web pages and resources contain the above-mentioned special characters (&,!, “,’) in the URL.
The good news—you can get around this character restriction in a couple of ways.
You can use bitly.com to shorten your URLs and prevent any errors. Paste the URL you are having trouble with into Bitly and then use the shortened link within the email builder.
Or, you can use a percent code to replace the uninterpretable text character, thus ensuring that your URL will work.
To resolve this, go into your template within the ContactMonkey Template Builder and replace the "&' within the url with “%26” or if its an Apostrophe ( ' ), use "%27" in the URL.